AGM voting platform integration: getting Computershare, Lumi, and MUFG to land on cue

There is a moment in every AGM that tells you whether the production team has done this before. The chair puts a motion, the poll opens, and either the voting display appears on the screen on cue with the result showing the moment voting closes, or there is a pause, a glance off-stage, and a graphic that arrives a beat too late. That moment is the voting platform integration, and it is the part of an AGM that gets noticed when it is wrong.

This is a working note on how that integration actually runs, written for company secretaries, IR teams, and event managers scoping a hybrid AGM.

The platforms you will be working with

Three providers handle the bulk of ASX-listed AGM voting in Australia.

Computershare runs its Meeting and Voting Services, which most listed companies use for the share registry, direct and proxy voting, the live results display, and the remote Q&A widget.

MUFG Corporate Markets is the registry formerly known as Link Market Services. The business rebranded to MUFG Corporate Markets (AU) Limited from 20 January 2025, following Mitsubishi UFJ’s acquisition of Link Group. If your existing AGM paperwork still says “Link”, this is the same registry under a new name.

Lumi provides the AGM meeting and voting platform that several registries and companies use for the live meeting layer, including the remote attendance, voting, and questions interface.

The point worth holding onto is that the platform is chosen and run by the registry, not by the AV team. The company pays the registry for it directly. Our job is not to provide the platform, it is to make the platform and the live production behave as one system.

What the platform owns, and what the production owns

The split matters because it is where coordination either happens or breaks.

The registry’s platform owns the franchise: who is a verified shareholder, how many votes they hold, direct versus proxy voting, the legal vote count, and the official record of questions. None of that touches the AV team, and it should not.

The production owns the experience: the broadcast feed the remote audience watches, the audio the chair and the room hear, the slide deck and its sequencing, the moment the voting graphic appears on the screen, and the handoff of remote questions to the chair. That is where the two systems meet, and where they have to be rehearsed together.

The integration points

Three handoffs make or break the meeting.

The motion-to-display handoff. When the chair puts a resolution, the run sheet calls for the voting window to open and the platform’s voting display to go up on the screen. If the platform technician is sitting in a separate room talking to the show caller through a phone, that cue is late. If the technician is at the production desk on comms, it lands. We plan for the platform operator to be on the same talkback as the vision director and show caller, so “motion three, open the poll” is one instruction heard by everyone who needs it.

The results-to-screen handoff. When voting closes, the result has to display before the chair moves to the next item. The chair reads the screen, declares the result, and moves on. A gap here is the most visible failure in the meeting, because the whole room and the whole webcast are waiting on it.

The remote question handoff. Written questions come in through the platform’s Q&A widget. A producer watches the queue throughout, screens for duplicates and abusive content, and routes the questions to the chair, either as text handed up or displayed on the chair’s confidence monitor for direct reading. The handoff has to work without dropping questions and without ever showing the platform’s administrator interface to the audience or on the broadcast.

The rehearsal that prevents the problems

Almost every voting display failure is a rehearsal failure. The fix is a technical run-through before the meeting where the production team and the registry’s platform operator walk the motion sequence together: open a test poll, push the display, close it, push the result, clear it, move on. Twenty minutes of that on the morning of the meeting removes the awkward pauses that otherwise show up live.

For the remote Q&A, the rehearsal is about the queue workflow: where the producer sits, how a screened question reaches the chair, and what the chair does with it. The chair should know before the meeting whether they are reading questions off a monitor or having them handed up on paper, because changing that on the day produces exactly the fumble it was meant to avoid.

Where this sits in the AGM scope

Voting platform integration is one piece of a hybrid AGM, and it only works if the rest of the production is sound: the live stream the remote audience watches, the audio that carries the chair and the analyst or member questions, and a production manager coordinating the registry, the venue, and the crew. The wider framework, including what the law asks of the remote audience, is covered in our note on hybrid AGM requirements.

Studio AV produces hybrid AGMs as part of our financial services event work, with the platform operator brought onto the production desk rather than left to coordinate from across the room. If you are scoping a 2026 AGM, send us the brief and we will build the integration into the run sheet from the start.